Starting a flooring project is exciting, but it’s also a big investment in your home or business. Before anyone removes a single tile or unrolls a carpet, it’s worth asking the right questions to avoid delays, surprise costs, or results that fall short of expectations.

At Dura Flooring in Commerce, CA, we’ve worked with thousands of customers across residential and commercial projects. From our experience, informed customers are happier customers. Here’s what to ask before your flooring project begins—and why it matters.

Are You Licensed and Insured?

This question is the foundation of any professional relationship. A licensed contractor has met the state’s requirements and understands local building codes. Insurance protects you in case something goes wrong during the project. If a worker gets injured or damage occurs, you shouldn’t be held financially responsible. Always ask for proof of both license and insurance—it’s a non-negotiable for any reputable contractor.

What Types of Flooring Do You Specialize In?

Not every contractor has the same expertise. Installing hardwood requires different skills than laying tile or luxury vinyl. Ask about their experience with your specific flooring material. You’ll get better results when your installer is familiar with the unique preparation, cutting, and finishing techniques needed for your floor type.

What’s Included in the Estimate?

A detailed estimate helps avoid hidden charges later. Ask for a written breakdown that includes:

• Material costs
• Labor
• Floor preparation (subfloor leveling or removal of old flooring)
• Cleanup and disposal
• Baseboard or trim replacement, if needed

Understanding exactly what you’re paying for ensures you’re comparing apples to apples if you receive multiple bids.

How Long Will the Project Take?

Knowing the expected timeline helps you plan around disruptions. Ask how long the installation will take, and whether there are any drying or acclimation periods before or after. Be sure to ask what could delay the process—like delivery times, weather, or subfloor issues—so you know what to expect.

Who Will Be Working in My Home?

Some companies subcontract installation, while others use in-house crews. Ask who will actually be performing the work and if they’re trained or certified. It’s also good to know how many people will be on-site, what hours they’ll work, and who to contact with any questions or concerns during the project.

What Happens If There’s a Problem Later?

A quality flooring contractor stands behind their work. Ask what kind of warranty or workmanship guarantee is offered. Also, ask about the product warranty and what can void it. Many manufacturers require professional installation for coverage, so it’s worth understanding your protection upfront.

Why These Questions Matter

Asking these questions isn’t about being skeptical—it’s about setting clear expectations and ensuring you’re hiring someone who will respect your home, your time, and your budget. A trustworthy flooring contractor will welcome your questions and answer them confidently.

At Dura Flooring, we believe the best outcomes start with open communication. We walk you through every step, from product selection to post-installation care, so you feel informed and supported.

Contact Us

Have more questions or ready to get started? Dura Flooring, based in Commerce, CA, offers full-service residential and commercial flooring solutions tailored to your needs. Contact us today to schedule your consultation or visit our showroom and speak with our experienced team.